What isn't measured can't be improved
Contact Center service exclusive to the automotive sector. We handle 100% of your leads on every channel (voice, WhatsApp, email, chat, social) with proprietary platforms, a specialised team and live reporting.
6 reasons why we are different
We are not a generalist Contact Center. We have lived from the automotive sector for 7 years and our whole stack is built for dealerships.
Motor Lead Management
Our flagship service for automotive lead management.
Proprietary technology
State-of-the-art platforms we built in-house.
Specialised team
50 agents trained in the automotive sector.
Live reporting
Customisable reports by portal, source, channel, product and rep.
Competitive proposal
The most aggressive price in the sector with a pay-per-real-use model.
Consolidated portfolio
400+ clients and 2,000 dealerships back the service.
We answer where your customer is
The most advanced technical solutions in the sector. Proprietary platforms to customise any service and grow with your operation.
Inbound and outbound calls
We answer 100% of calls with cloud infrastructure and proprietary platforms.
WhatsApp Business API
Unique on the market with proprietary development measuring channel conversion.
Emails & Click-to-Call
We ingest contact forms from any web channel.
Chats and social media
Immediate response to technical or sales questions on any channel.
COMPLIANCE AND CONVERSION
- check_circleCall recording kept up to 5 years, GDPR-compliant
- check_circleConsent capture for later remarketing actions
- check_circleStock published across every channel for pricing strategies and conversion to sale
Complete customer service with guaranteed KPIs
We handle your prospects and leads with a team specialised in automotive. We work Monday to Saturday non-stop, with optional weekend extension.
- >90 %Inbound answer rate
- <10 minOutbound contact time
- 195,000Calls/month handled
- 100 %Guaranteed answers
From lead capture to after-sales
A complete service flow: we qualify, filter, dispatch fairly across your reps and report every interaction.
Inbound and outbound
Contact qualification + GDPR from minute one.
Temperature qualification
Lead filtering by real purchase intent.
Test-drive and workshop appointments
Appointment management and attendance confirmation.
After-sales and management
We accompany the customer after delivery.
Back office and CRM
Email handling, database clean-up and mystery calls.
Multilingual service
Spanish, English, French, Catalan and Portuguese.
Information systems that actually move the needle
Access to a dedicated manager with control metrics and detailed reports of all activity. You always know what leads you have, where they come from and what each rep is doing with them.
- insightsComplete contact log highlighting the hottest leads
- insightsAccess to a dedicated account manager with every control metric
- insightsNurturing follow-up strategies on your prospects
- insightsUnlimited access to all your customer recordings
- insightsReports by portal, source, channel, product, department and rep
- insightsFair-dispatch view between used and new vehicle reps
REAL MANAGEMENT EXAMPLE
164 leads managed in a month for a dealership group, fair-dispatched across 5 reps.
The traffic-light view: real control of your team, live.
Real-time agent monitoring lets supervisors visualise and manage team activity on the fly, make quick decisions to hit KPIs and listen in on any live call to help the agent when needed. In short: real control over what your team is doing at any moment.
- check_circleLive status of every agent (on a call, on break, available, after-call…).
- check_circleLive listen-in on any conversation, with the option to step in without dropping the call.
- check_circleQuick decisions to keep KPIs on inbound response, timing and quality.
- check_circleFair, traceable distribution of workload across agents.
Ready to outsource your customer service?
Tell us how many leads you receive per month and we’ll show a real dashboard from a group your size. In 30 minutes you know the cost and estimated ROI.
Request a personalised demo